Herzchenklein - Personalisierte Babygeschenke & Geschenke zur Geburt

I can only speak about furniture here, so I would strongly advise against ordering from this company. I ordered a floor bed 8 weeks ago and the website said delivery time was 3-8 weeks. Since then the company has no longer been reachable. I wrote an email, used the chat on the website and called countless times (supposedly I can be reached by phone between 9 a.m. and 1 p.m., no one ever picks up) and left a message on the answering machine - I don't get any feedback about what's going on with my bed. Of course, the money was deducted from the credit card two months ago. Very dubious! Addendum: the bed has now arrived, but it was given to a neighbor even though we were at home. So we were able to lug it home ourselves... and then you pay 50 euros for shipping. The quality of the bed is not outstanding. The holes in one board were pre-drilled incorrectly and the bed is not painted nicely. We ordered it in white, but the wood shows through in many places, a second coat of paint wouldn't have hurt. It probably won't last long.

I live in Canada and I wanted to send a special gift for my new born nephew in Vienna, I came across Herzchenklien website and I really loved the experience. The team were really responsive, my gift was send with a greeting note from our side and it looked as good as advertised in a nice packaging. Highly recommend is you're looking for something customized for your loved ones.

I ordered a personalized wooden box and a personalized wooden cross, unfortunately at a little short notice, but the Herzchenklein team was super nice and completed my order very quickly and sent it to me so that it arrived on time. The products are really very beautiful and special, I'm looking forward to giving them as gifts, I'm sure they'll be very happy. Thank you for that! :-)

We ordered the Funny children's house bed. The product and quality is great, as described online. However, I complain about the delivery. We were only informed about the delivery delay when we asked. Nowadays there are countless ways to keep an eye on customer orders in order to keep the customer up to date. There is still room for improvement. Therefore only 4 stars. I rate the product itself 5 stars.

Delivery didn't work from start to finish! Delivery time was very long despite repeated queries, no information (as described) received about delivery. Missing parts after receiving the goods. Customer service sometimes simply does not respond and simply does not recognize its own mistakes or those of the production company/shipping company! No solutions or goodwill solutions... Unfortunately, despite being an Austrian company, the goods are produced abroad. I would definitely have expected more for the price of the furniture.